Residential Owner

Frequently Asked Questions

Residential owner

Residential Owner

Contrary to popular opinion, it’s easy to switch property management companies. All you need to do is fill in a form and we will take care of the rest.

Your choice of property manager shouldn’t be determined by their office location – but rather on their reputation. We are property managers based in Victoria Park but our property managers provide the same high level of professional service to clients in many different metropolitan suburbs, including Joondalup, Ellenbrook, Gosnells and Atwell.

Not everyone has the time, energy and expertise to manage their own property successfully – and that’s why appointing an experienced property manager makes sense. A good property manager will have all the skills and knowledge (particularly with regards to the tenancy laws) necessary to maximise your property’s investment potential.

Our proven screening processes are methodical and extremely thorough. Once a prospective tenant fills in an application form, we review all the information and conduct tenancy and reference checks. We also take the time to personally interview tenants during property viewings.

We aim for the best rent possible, taking into account current local market conditions including supply and demand and the type and condition of the particular property. This is vital if we are to keep vacancy rates as low as possible.

We conduct regular rent reviews to ensure that our rental rates are consistent with market conditions. We always contact clients well ahead of critical dates to establish permission to increase the rent if necessary.

Payment is made by electronic funds transfer (EFT) into your nominated bank account monthly. Payments are accompanied by an email statement detailing all income and expenses for that period.

We have a zero-tolerance approach to rent arrears and have systematic processes in place to rectify the situation as soon as it happens. If a payment is missed, tenants are contacted on the first day that payments are late, and we adhere to a strict legal regime of breach notifications and termination proceedings if payments aren’t brought up to date. We are firm and fair and always aim to minimise any losses to the property owner.

The procedures for maintenance and repairs, including expenditure limits and communication requirements, are established with property owners upfront. We follow a set programme of routine regular inspections which help us to ensure your property is being maintained to an acceptable standard and which help with early identification of any maintenance issues. Our property managers are able to handle all maintenance and repair issues using either our network of trusted service providers or your nominated tradespeople.

At the beginning of every tenancy, a Property Condition Report (PCR) is drawn up which details every aspect of the condition of the property. At the end of the tenancy, the PCR is used to determine whether the property was left in its original condition, less normal wear and tear. Our property managers then use this information to make deductions from the bond and collect further payment for additional damages if necessary

We have built a reputation over 65 years as one of the best property managers in Perth through integrity, professionalism and quality of service – and we place great importance on clear, open and regular communication with our clients. We establish your expectations upfront and you decide how often you would like to be contacted and what mode of contact you prefer. That said, our property managers are proactive and if there’s a situation that needs urgent attention, they will always be in touch with you.

Landlord insurance is not compulsory, but we strongly recommended it. It can protect you against lost rent, malicious or accidental damage to the property or premature termination of the lease and can also include public liability and limited cover for contents. Many providers offer this cover and it is worth investigating several policy options before making a decision. If you would like recommendations on landlord insurance, Time Conti Sheffield is happy to assist.

If you have any questions about any aspect of property management, we will be more than happy to answer them on 08 9362 5333 or via email, Alternatively, you are welcome to visit our Victoria Park offices to meet some of the best property managers in Perth and talk about how we can make your investment property work for you.

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